Holiday season starts in Nov & Dec but for some, it starts much before – 40 percent of consumers begin their holiday shopping before Halloween each year. It is the busiest season with some retailers accounting for 30% of their annual sales. The projected retail sales during the holiday season are around $700B. Most restaurants witness a major jump in sales during this time. If you want to promote your small business this holiday season, you need to prepare in advance. We have detailed five Restaurant marketing strategies for the holiday season.
Start Early & Have a Plan
a. Hire & train staff:
Given the seasonal nature and high competition, start looking at hiring and training staff early on. You want to put the best foot forward and highly trained and motivated staff is what you want during the holiday season rush.
b. Plan out the specials & events you want to organize –
Halloween contest, Black Friday/Cyber Monday deals and Christmas specials.
c. Inventory Check:
Make sure you have planned the required inventory for your events and specials.
d. Back-Up Plan:
Based on your prior experience come up with “what if” scenarios and have back up plans for these scenarios.
Focus on Customer Engagement
Now that you have lined up your ducks in terms of events and specials it is time to let your existing and potential customers know about these specials. The earlier you let your customers know about these specials/events the better off you are
a. Create events/specials on your website and social media sites.
If you plan to host any kind of event, it is better to have a landing page where your customers might sign up (on Facebook or on your website).
b. Email marketing:
Build your customer email list and start informing them along with links to events and specials so that your customers can plan accordingly.
c. Social Media:
Use social media to the hilt – have an advertising budget that you would like to spend on promoting these specials and events.
d. In-store decoration:
Decorate your store early on based on your planned activities. Have posters, lights and another kind of decor that would give the festive look.
Plan Co-Marketing Activities
The more the merrier and this applies to the holiday season. Have a plan as to what other local merchants/partners you can work with
- Identify strategic partners with whom you can work with to execute co-marketing activities
- Come up with a value proposition for your partners, their customers, and your customers. For example, if you are a retail toy store, reach out to local Montessori schools with specials for kids, or if you are a restaurant- work with a local mall and see if you can give customers with black Friday bill a freebie
- Come up with an execution and promotion plan (see customer engagement) that includes the customer base of yours and your strategic partner.
Emphasize on Gift Cards
If you are thinking of restaurant marketing strategies for the Holiday season, you cannot ignore gift cards. Over the past ten years, there has been an increase in the amount that customers are spending on gift cards. As a small business you can ride this wave:
- Identify whether you want to have physical or e-gift cards or both.
- Identify with whom you would like to partner with (for example you can join OpenTable Gift program – https://go.opentable.com/rd-gifts.html).
- If possible have an offer on gift cards and promote the availability of the cards (sell them online, social media and in the store).
- Run a special for your gift cards.
Partner with a local charity
Even though this falls within the ambit of co-marketing activities we want to emphasize the fact that the holiday season is also considered the season of giving.
- Identify a local charity that your customers associate themselves with
- Approach them to organize a fundraiser or some sort of an event. For example work with local Salvation Army or Toys For Tots to raise funds for kids/toys.
- If possible involve your customers – for example, if you are a restaurant explore the option of involving your customers in organizing a Thanksgiving feast at a local soup kitchen.
- Promote the partnership and announce the results so that your customers can understand what kind of impact you/they had on this non-profit.
To have a great holiday season, it is imperative that you start early with a plan and set of activities that are in line with the plan. Define a set of metrics that you want to measure so that you can understand whether your plan was successful for this year and how it can be improved for future holiday seasons. With the above restaurant marketing strategies for the Holiday season, you can ensure a higher footfall at your restaurant. Happy Holidays!!!