With 2020 proving to be a particularly trying year for everyone, there were numerous developments in the digital industry, with everyone confined at home with their phones in hand. In..
COVID-19 has impacted almost all aspects of customer behavior. Heightened fears of the pandemic, along with social distancing requirements and continued lockdowns, have shifted customer preferences. Last year’s holiday playbook..
These are odd times, but if the crisis is the real catalyst of change, then we can expect enormous innovations in the restaurant industry in response to consumer behavior changes..
77% of Americans own smartphones and check it 52 times per day, using it for everything from checking work emails to keeping in touch with friends on social media. The..
What Are Chatbots? Chatbots are programs built to automatically engage with the customers visiting your website or social media pages. These bots are programmed to send out automated replies in..