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How To Increase Restaurant Sales With Online Ordering?

Competition in the restaurant industry can be cut-throat and with the rapidly changing trends, it can be difficult to acquire new customers or retain existing. As more customers seek out the ease of take-out–and especially delivery, third-party for delivery services provide an easy way to increase restaurant sales with online ordering.

Although these delivery services offer an opportunity to reach new customers  and increase sales, the benefits  come at a cost: giving up access to valuable customer data and loosing loyal customer base to the delivery partners. 

It, therefore, becomes pertinent for restaurants to explore strategies to engage with their customers to keep the regulars coming back, attract new customers, and, build their native platforms to increase online orders on their website. In this article we will discuss some strategies to increase restaurant sales with online ordering.

How to increase restaurant sales with online ordering?

  1. Opt for A Robust online Ordering Solution
  2. Streamline your online ordering menu
  3. Optimize your online ordering platform
  4. Make it easy to order from your website
  5. Leverage Digital channels to Promote Online Ordering
  6. Optimize Your Website For Local Search
  7. Promote your Online Ordering Platform
increase restaurant sales with online ordering

1. Opt For A Robust Online Ordering Solution

Many restaurant owners/managers opt for third party delivery services to provide the convenience of online ordering to their customers. the general belief is that it is easier to get started on such platforms and they can easily start getting more orders without any investment in terms of time and resources. However, what they fail to factor in is that the additional revenues generated by orders received via these platforms is usually diluted by the hefty commissions charged by them. At this point, it is advisable to consider the long-term benefits of building your own online ordering platform. Initially, you may have to put in some efforts to promote your online ordering platform but these are resources invested in building your brand that have the potential to deliver huge dividends in the future.

There are several robust online ordering solutions in the market, which are commission-free and are available to restaurants totally free of cost. There are a few things you should keep in mind while selecting an online ordering solution:

What are the key features of an online ordering solution?

  • Simple configuration: Most modern solutions are easy to setup and configure and allow to start taking online orders within 24 hours.
  • POS integrations: An integrated online ordering solution does away with the need for manually updating orders. Your online orders appear on your POS along with other orders and all menu updates on the POS are automatically reflected on your online ordering platform.
  • Customer data: if your online ordering solution is integrtaed with your pos, the customer data from online orders appears with all other data on your POS.
  • Customizable: You should be able to customize the platform, upload pictures and add descriptions to align with your brand identity.
  • Customers should be able save their preferences and customize their orders easily
  • Accept Multiple Payment Options
  • Inegrated feedback and loyalty program help you to build a loyal customer base

2. Streamline your online ordering menu

increase restaurant sales with online ordering
Chipotle Online Ordering

A lot of thought should go into creating your online ordering menu. Some items that may be very popular in-store might not lot lend them selves to pick-up or delivery. Evaluate each menu item on the following three criteria to come up with the idea menu.

  • Whether they do or do not travel well
  • Whether the margin on the food item is enough to cover packaging/delivery costs.
  • Packaging considerations

Your online order menu should include only those items that travel well and at the same time have a high popularity and profitability score.

3. Optimize Your Online Ordering Platform

The online ordering platform is an extension of your brand and you should take utmost care to build the same customer experience on your online ordering page that customers have come to expect from your brand.

  • Customize every aspect of the solution to align with your brand identity.
  • Upload good quality food images and detailed descriptions of food items.
  • Arrange menu items like they would appear on your in-store menu.
  • Create up-sell or cross-sell opportunities by creating pop-ups for popular items or items that are usually ordered together.
  • Streamline and smoothen the customer journey on your online ordering platform by setting up automations such as helpful tips and suggestions or allowing customers to save orders or delivery address etc.

4. Make It Easy To Order Right From Your Website

In most case, customers land on your online ordering platform from your website. The order online button should appear prominently on the top of your home page and menu page to grab the customers attention. Highlight your specials and consider adding add to cart buttons to menu items.

5. Leverage Digital Channels to Promote Online Ordering

You should build a strong online identity by adding the order online button to all your social media handles including Facebook, Instagram and GMB page. Platforms like Yelp and Tripadvisor also allow you to build your restaurant page and add an order online button to lead customers to your order online platform

6. Optimize Your Restaurant Website for Local Search

Each day thousands of customers are searching on Google for restaurant like yours using keywords or terms related to your business/menu. You should optimize your website for these key search terms. Research keywords for your restaurant and include them in your page’s body, header, title tags, and Meta description and your sit’s SEO.

Build your website’s credibility and trust with the search engines by adding your restaurant to relevant local listings including Google maps, Apple maps, Yellow book, Map quest and Nextdoor.

increase restaurant sales with online ordering

7. Promote Your Online Ordering Platform

You would want your customers to know that you are accepting online orders. Promoting your online ordering platform through organic and paid channels can help your reach more.

In-Store Promotions
  1. Promote your online ordering link via window displays and posters in prominent places such as the check out counter.
  2. Grab the attention of your customers when they are waiting for their food to arrive with table tents.
  3. Menu inserts are also a great way to reach your customers.
  4. Ensure that your online ordering link is prominently printed on your takeout packages and receipts.
  5. Train your staff to promote your online ordering platform to your customers.
Online Promotions

Social Media platforms can be a great tool to reach your customers. Besides regular posts promoting your online ordering link, you should also consider advertising to reach your target audience on these networks.

  • You could create a special offer or discount to promote online ordering among your customers.
  • Run contests to promote online Orders.
  • Run Ads to promote online ordering

8. Leverage Data To Promote Build Loyalty

Use data from your online ordering solution to create targeted promotions to bring back customers. Segment customers based on their purchase history, preferences and visit frequency and come up with customized offers to bring back customers. For instance;

  1. Offers to bring back dormant customers
  2. offer on kids meal to bring back customers with kids
  3. Deals to increase average order value of regulars
  4. Flash offers to increase online orders on slow days
  5. Offer available only on online orders to incentivize customers to place pickup orders during rush hours.

Streamlining the customer experience on your online ordering platform and targeted promotions can help you build your brand and increase restaurant sales with online ordering.

Increase Your Restaurant Revenues with FoodKonnekt Online Ordering

Restaurant Technology Trends in 2022

Talking about the restaurant technology trends in 2022, Greg Golkin, managing partner at the Kitchen Fund, a company that invests in restaurant brands like Sweetgreen and Cava said, “Food is the biggest industry on the entire planet,” After all, food is something all humans need to survive.

Restaurateurs, especially owners of SMB’s initially never dared to invest in technology because they never saw a need to. They just saw no need to disrupt the natural flow of things.

However, times change, and the industry did along with it. During the pandemic, many restaurants shut down for extended periods of time, leading to a shift in their systems. Due to consumers’ desire to eat out not slowing down, the utilization of technology in the industry was focalized. Read on to get a scope of how this ever-changing field of restaurant technology will look like in the upcoming year, and what we predict will be the most prominent restaurant technology trends in 2022.

QR Codes-

QR Codes

QR codes have become extremely vital in many restaurant operations and are on the top of our list of restaurant technology trends in 2022. They’re popular not just because they provide a touch-free experience, but also because they’re simple to use and offer a variety of advantages. There is no need to install a specific app because today’s smartphones feature built-in QR Code readers with the camera.

Customers are able to follow extremely simple actions as a result of this. Restaurants can send diners to digital menus using QR codes, reducing the spread of germs between parties. Additionally, firms such as Coca-Cola are investing in touchless beverage dispensers, which reduce staff exposure. Your staff and customers should expect a safer eating experience as contactless technology becomes more widespread, with QR codes, in particular, having the potential to go a long way as far as future restaurant technology is concerned. 

Online Ordering-

Online ordering

Not only as a result of the pandemic, which drove many restaurants to close their dine-in options, but also because of the convenience, online ordering sales have witnessed a considerable increase in recent months. A good website and restaurant app provide a solid foundation for online ordering, and allowing customers to pay for their online purchases through the website would make the process even easier.

Customers appreciate the ease with which they may order and pay for food from their computer or mobile device and have their favorite delicacies delivered right to their door. Expect online ordering systems to continue to be developed, and take a huge leap this upcoming year.

Cloud Kitchens-

Cloud kitchens

Meal delivery orders climbed by more than 150 percent from 2019 to 2020, according to recent data, and UBS expects the food delivery business to grow more than 10 times in ten years, from $35 billion to $365 billion. As the need for food delivery grows, more restaurant owners and food entrepreneurs are looking to cloud kitchens as a viable business solution.

Cloud kitchens are centralized licensed commercial food production facilities where restaurants rent space to prepare delivery-optimized menu items. One restaurant may operate many brands or virtual restaurants under one roof, or the kitchen may function as an incubator, with different vendors sharing the space. Imagine a vast warehouse with multiple stations (mini-restaurants) of stainless steel prep tables, hood vents, burners, ovens, and sinks, each with its own set of orders flowing in from customers.

By 2023, the market for cloud kitchens is predicted to be worth $1.05 billion, and people have begun to favor online platforms as a result of the digital transformation of all services. We expect them to grow as one of the most prominent restaurant technology trends in 2022.

Delivery Robots and Drones-

Delivery drones

Customers and restaurant businesses are finding their groove with AI, from burger-flipping and salad-making robots to machines that power order-taking.

McDonald’s bought AI business Dynamic Yield in 2019 with the intention of utilizing the company’s automated personalization product to improve the customer experience at drive-thrus. Menu options are displayed based on the time of day, weather, current restaurant traffic, and what’s popular on the site. It also proposes menu add-ons based on the choices made by each consumer.

When the COVID-19 pandemic required people to stay at home, demand for third-party delivery services skyrocketed. While firms like UberEats and DoorDash have risen to the occasion, restaurants have an opportunity to improve delivery even further.

Automated Inventory Software Management-

Automated inventory software management

The marketplace is becoming increasingly competitive, and those that recognize current demands and adapt accordingly are the ones who prosper in the long run. The world is growing to be extremely technologically dependent due to lifestyles becoming extremely fast-paced, with customers wanting increased efficiency, quick service, and high-quality items. An automated inventory system is a modern answer to the manual inventory methods numerous problems.

These inventory systems are more efficient and simple to handle since they are automated, allowing management to manage these activities with ease. Restaurant inventory management software aids in the administration of ingredient stock levels, purchase orders, recipes, and menu expenses in restaurants. The best restaurant inventory management software systems integrate with or are built into point-of-sale (POS) systems, reducing administrative time. These services range in price from $99 to $129 per month.

Some tools, however, are free despite having restricted functions. These systems will continue to be extremely beneficial to restaurants since they will allow them to save money on unused food and minimize the under-stocking of ingredients and other merchandise throughout the day. In addition, according to Dirk Izzo, president and GM of NCR Hospitality, these systems allow for the analysis of data for more precise forecasting and an improvement in restaurant operations.

Wrap up-

Restaurant Technology Trends in 2022

Here, we discussed the most noteworthy restaurant technology trends in 2022. The clear winners in any industry are those who are readily adapting to the shifting times. The technological impact on the restaurant industry will continue, so ensure that this year, you are ready to use this technology to your benefit, and succeed.

Marketing Tools For Smart Marketers

Marketing tools for smart marketers

Marketing tools for smart marketers- to say the least, marketing is not that easy! With years and years of working in the digital world, we have known this for a fact, that just knowing who your audience is, is not enough. You need to think out of the box and come up with strategies that will actually reach out to potential people and get the results. 

Once you have come up with effective strategies, it is time to get rolling and implement them. Then again, you need on-point smart marketing tools, which will help you get people to your business. 

We have got an infinite amount of smart marketing tools that can be leveraged to our benefit. Because we have used most of them, we have come to know that some of them are just what we need, some of them are just fine, and some are an utter waste of time. Being marketers, we really need to be on our toes to be aware of what are the new trends and practices in the market. So, we have come up with a list of tools that can be very helpful for you in your marketing journey. You need not waste time on any further research, because we got what you just need- marketing tools for smart marketers!

So without further ado, let’s see what we got here.

Email marketing

Email marketing

(a) Hubspot email marketing

Hubspot email marketing

This tool allows you to reach out to customers with personalized email campaigns that are professionally designed and look great on any device. Personalization, segmentation, and tracking are all included in every campaign because HubSpot’s free email marketing tool is built on the HubSpot CRM platform.

Special features

  1. It helps you to Increase the number of people who open and click on your emails.
  2. Create emails that are automatically tailored to the recipient.
  3. You can do it all on your own, you don’t need any IT or professional designer’s assistance!

(b) Mailchimp

Mailchimp

Mailchimp is a comprehensive marketing platform that allows you to manage and communicate with your clients, customers, and other interested parties. Businesses use it to manage their mailing lists and to create email marketing campaigns and automation to send to their customers.

Special features

  1. It is a very user-friendly tool. It’s creative assistant helps to create designs for your emails baked on your brand.
  2. It’s Subject line helper helps to draw your customers in with the right subject lines based on feedback and keep them reading with content that is dynamically personalized for them, or experiment with different content versions with A/B testing.
  3. It’s Customer Journey builder sends emails based on your customers’ behavior and interactions, resulting in better experiences and increased engagement.
  4. With their Reports, you can see what’s working in your email campaigns and track your sales. With Click Maps, you can drill down into where people clicked in your emails to better tailor your content.

2. Online fax for smarter business communications

Online fax services

COCOFAX

Cocofax

CocoFax is a provider of all-in-one online fax solutions dedicated to smarter business communications. Times have changed. There is no need for a dedicated fax machine. Physical fax machines are utterly outdated. You can now save a lot of money, space, and fuss with their user-friendly online fax service. You can check further information here- Olivia Tan, Cocofax.

Special features

Among its high-end offerings are:

  • Free fax number
  • Delivery Reports for Faxes
  • Permanent storage
  • Email to Fax Solutions
  • Safe & Encrypted Faxing
  • Smartphone faxing

Data analysis

Dana analysis

(a) Sprout social

Sprout social

If you want to try an easy-to-use platform with a dashboard that allows you to manage and analyze all of your social media efforts across major platforms such as Facebook, Instagram, Twitter, Google+, and Linkedin, give Sprout social a shot. It provides a free 30-day trial period. 

Special features

The most distinguishing feature of this tool is that it allows a brand to receive genuine feedback from customers, allowing you to build long-term relationships with them. The new Engagement Report sheds light on team dynamics (Premium Plan only). Examine social engagement trends by day and time, and see how you compare to profiles with similar message volume. The Smart Inbox feature from Sprout is the ultimate social media monitoring tool, combining every message, alert, and action from all of your profiles into a single, filterable stream.

To get a high or low-level view of performance, Sprout combines profile-level, group, and roll-up analytics reports. You can report on your social profiles in a way that is relevant to your company.

(b) Socialinsider

Socialinsider

SocialInsider is a benchmarking and analytical tool that assists you in measuring the various metrics and KPIs associated with your social media strategy. 

Special features

It is applicable to all influential platforms such as Facebook, Instagram, Twitter, and YouTube. The tool employs powerful analytics to provide detailed information for each social media profile, resulting in increased interaction, improved content design, automated report generation, and dashboard management from a single location. Users can also conduct extensive competitor research across major social media platforms such as Facebook, Instagram, Twitter, and YouTube. As a result, customers can contrast their channels with those of top competitors and influencers.

Text message marketing

Text meassage marketing

(a) Attentive

Attentive

Attentive helps you increase your digital revenue using personalized mobile messaging. Text messaging is a highly effective form of advertising because it is a direct communication channel that can be tailored to your specific needs.

Special features

  • With their valuable first-party data provision, you can better understand your audience and send personalized messages that elicit action. 
  • It helps to scale your SMS and email list more effectively than many other solutions.
  • It helps you to build a revenue-generating SMS marketing program with confidence, keeping compliance in mind.
  • With strategic guidance and resources, you can easily measure and optimize the impact of your brand’s mobile messaging program.

(b) Postscript

Postscript

Special features

  1. Postscript works closely with Shopify to provide the best SMS marketing platform for Shopify stores. That starts with best-in-class Shopify integration, which auto-syncs with your store and instantly accepts any new relevant customer. Custom coupon generation, results-based analytics, and customer+order level segmentation are among the features.
  2. Don’t be satisfied with estimated performance. Postscript includes cutting-edge analytics and attribution, allowing you to adapt, learn, and grow. Investigate overall or per-message performance over time. We are constantly updating and expanding Postscript’s analytics functionality as former ecommerce marketers.
  3. Correspond with customers 1:1 within Postscript to answer questions, provide customer support, or close sales through chat. Send all communications to your support email address to keep everything in one place.

SEO

SEO

(a) Ahrefs

Ahrefs

Ahrefs is a software company that creates online SEO tools as well as free educational materials for marketers. A fantastic platform for easy searching, optimizing, and managing various results. It’s amazing how quickly you can get help with all of the features related to growing your business with a new set of techniques.

Special features

  1. It’s site auditor helps you to optimize your website.
  2. You can study what your customers are searching for using it’s keyword explorer.
  3. Learn what your industry’s top performing content is using it’s content explorer.
  4. Use it’s rank tracker to track your ranking progress.

(b) SemRush

SemRush

Semrush is a tool suite that helps you improve your online visibility and discover marketing insights. Our tools and reports can assist marketers who work in the following industries: SEO, PPC, SMM, Keyword Research, Competitive Research, PR, Content Marketing, Marketing Insights, and Campaign Management are some of the services available.

Special features

  1. The market’s largest and fastest backlink database allows you to find and track backlinks. Analyze your competition and look for ways to develop links to boost your SEO.
  2. Learn the organic and advertising value of any keyword based on search volume, keyword difficulty, number of results, CPC, competition level, SERP Features, variations, and other factors.
  3. With a high-speed crawler, you can process your pages in minutes and get actionable solutions to your website’s problems. Use our flexible crawling settings and run our in-depth on-page and technical SEO checks.
  4. With the Position Tracking feature, you can keep track of your daily online performance. Keep track of any keywords and device types, keep an eye on your competitors’ domains, and track your search engine performance on a ZIP code and local pack level.

Bonus tool- Q4 platform

Q4 Platform

You just got lucky today! We are here with a bonus tool for you- one of the absolute smart marketing tools for marketers! It is the Q4 Dashboard. It is a super smart dashboard with which you can get a rapid snapshot of your offline and online marketing strategy’ Key Performance Indicators for quick analytics and insights.

On a single dashboard, our Q4 platform collects, presents, and gives insights to consumer data from all of your marketing channels, providing you with actionable insights to increase brand awareness and earn incremental sales. From a single dashboard, you can manage all of your marketing channels and utilize data to deliver the correct message at the right time. 

In the four quadrants, you can manage your reviews, buzz creation, local marketing, and analyze data from all social media channels.

Get started with mKonnekt today. Schedule a demo with us to learn how mKonnekt can help you develop your restaurant.

Labor Shortage In The Restaurant Industry

The struggle of labor shortage in the restaurant industry is real right now. Restaurant owners have been posting job requirements after job requirements, hiring signboards after hiring signboards, with no success. The restaurant industry is suffering from a severe staff crunch.

But what is going on with the labor shortage in the restaurant industry? Why aren’t people applying for jobs in this industry? Is it due to the covid 19 pandemic? Is it due to the supplemental unemployment benefits? We really need to think about this situation before making up our minds about it. We really need to get real and talk about the practical side of things here. 

Some Facts And Figures-

Some facts and figures

Let us take a look at some data that can help us understand what exactly is going on with the labor shortage in the restaurant industry.

  1. According to the Bureau of Labor Statistics, job openings rose to a record 9.3 million in April, 2021, an unprecedented number that has remained stagnant in the following months. 
  1. By May 2020, the industry was down 5.9 million jobs , and the number of restaurant jobs scheduled was down 75%.
  1. 17% of restaurants closed for good, and laid-off employees had to find new ways to make ends meet.
  1. According to the Bureau of Labor Statistics, the U.S. unemployment rate sits at 6% or 9.7 million people

Now the real question is, when the U.S. unemployment rate sits at 6% or 9.7 million people, then why is the restaurant industry still struggling to fill the available positions?

Reasons For Labor Shortage In The Restaurant Industry –

Reasons for labor shortage in the restaurant industry

There are many reasons for labor shortage in the restaurant industry besides the Covid-19 pandemic hitting the world which may have been a cause of the earlier staff not showing back to work as per some restaurant owners and other executives.

Recruiting new employees is difficult due to the restaurant industry’s poor reputation for workplace quality. It’s known for high-stress shifts in hot kitchens, few employee benefits, and frequently low pay. Restaurants are finding it difficult to provide competitive wages and unemployment benefits. According to the New York Times, the median cook or food preparation worker earned $13.02 per hour in May 2020, and dishwashers earned $12.15.

Hence people would naturally find it better to work in other industries with multiple employee benefits as well as better pay, or maybe use the unemployment benefits and never return to the hot kitchens!

Pandemic hit us all very hard. And with everyone sitting at home, people had a lot of time to self-analyze and think about what they are making out of their lives. 

They now feel empowered to be more selective when choosing jobs. According to a recent Joblist survey, 58 percent of job seekers are not interested in hospitality jobs and prefer a different work setting, such as an office environment.

During the peak of the pandemic, many of the workers must have been subjected to the deadly coronavirus. Because of the uncertainty surrounding safety conditions and the insecurity of working in a restaurant, many people have left the industry permanently in search of other opportunities.

With the pandemic around the world, the daycares and creches closing down, they had no way to go but essentially quit their jobs to take care of the family commitments. Everyone has to think twice before getting back to work.  In the United States, 72 percent of families report paying more for childcare now than they did before the pandemic, and many parents are reducing their work hours or leaving the workforce entirely to care for their children. 

Realistically, it is a mix of these factors and many more that have driven the U.S. labor shortage in the restaurant industry.

We really need to come up with certain new and innovative ideas to combat this labor shortage issue, otherwise, the restaurant industry is going to be in deep trouble.

Leverage Tech To Combat Labor Shortage In The Restaurant Industry –

leverage tech to combat labor shortage

With the Covid 19 restrictions slowly lifting up, and people getting ready to eat out, restaurant owners are facing the biggest nightmares of their lives. With trying to reduce their opening hours to reduce the items on the menu, they have tried everything and failed. “Now is the time to incorporate tech into the restaurant industry and focus on how to combat the labor shortage”, this is what everyone says, but the biggest question is- HOW?

Let’s find out.

HANDHELD POS!

Handheld POS

Gone are the days when your staff used to move around the restaurant, back and forth to the customer’s tables to get the bills ready, then getting the payments done. With the provision of handheld systems, your staff can easily get the payments done then and there. No hassle of moving all the way around. With less staff by your side, you should absolutely do this so that the staff can save that amount of time to wait on thirty other hungry tables!

Promote Online Ordering

Promote online ordering

Not only because of the pandemic, which forced restaurants to close their dine-in options, but owing to the fact that it is far more convenient, online ordering has seen a significant surge in recent months. People nowadays prefer to have their favorite foods brought to them, at their doorstep. 

One way to see this is that you will need less front of the house staff to wait on the tables. You give your guests the ability to order on their own personal devices, freeing up time for your present staff to focus on bringing food to tables with that extra revenue coming in. Check out our branded online ordering solution- Foodkonnekt!

 Online Targeted Recruitment and Hiring 

Recruitment

When putting the HIRING banners used to drive applications after applications in, are the talks of old days. Websites and software are becoming increasingly important in the recruitment, hiring, and onboarding processes. Indeed and LinkedIn, for example, are frequently optimized to present job opportunities to potential applicants who are the best fit for the job. You can also use Facebook to post jobs and then run ads to target the most suited audience. Check out some of the best practices to find and hire great staff for your restaurant. Then see the applications flying in, thank us later!

Focus On BOH Too

Back of the house

To be very frank, you could have world-class equipment, state of the art decor, but if your food doesn’t taste good, you’re nil. Hence, in these difficult times, we have to focus on the back-of-house operations also. To speed up the process of delivering high-quality food in a timely manner, kitchen display systems replace paper tickets and kitchen printers. It has the tech to give the chefs what ingredients to use, specific instructions, and even what to prioritize first. This is a very good option to actually get work done faster and in an efficient manner, considering the fact that we have a labor shortage at our hands.

Leverage Data Analytics

Leverage data analytics

Use analytics to inform scheduling decisions – using historical and predictive data can help you better plan, staff up for busy hours, and operate on a leaner scale during slower hours. Using data from your restaurant can help you optimize your scheduling methods and save money on labor.

WRAP UP-

All of us at this stage have to really understand the fact that there is a severe staff crunch right now, whatever the reasons may be. Instead of thinking about what has happened or what is happening, we should also focus on what can be done. Tech is something that can be our best friend right now. So let’s come together and fight ourselves out of this struggle.

How Restaurants Can Manage Disruptions Better: Preparing Your Restaurant for 2021

How Can Restaurants Manage Disruptions Better: Preparing Your Restaurant for 2021

With repeated lockdowns and restrictions on dine-in, the food and services industry is facing one of the biggest challenges in recent years. Amidst these troubled times, restaurants are struggling to create contactless dine-in experiences and scrambling to online delivery models all in a bid to win customers’ trust and stay afloat. The COVID-19 pandemic has exposed us to the need for crisis management and adopting a disruptive mindset regardless of the size or concept of the restaurant. In this article, we will talk about the steps you need to take to handle disruptions better and for preparing your restaurant for 2021.

How Restaurants Can Manage Disruptions Better?

How can restaurants respond to a crisis?

You should be the first one to announce anything negative that is affecting your restaurant. Even if someone else brings a crisis to light ensure that you respond to it. Your response should present the right facts  and appear to be in control of the situation. Have several people proofread your comments before you publish it.
With adequate planning and preparation, your crisis management team should be ready to handle the situation.

How restaurants can manage a crisis?

1. Be Proactive: Remain aware of the current events and trends in the restaurant industry
2. Establish systems and practices to detect early warning signals of any potential crisis.
3. Have a well- documented crisis response plan and allocate specific tasks to individuals in your management team covering different aspects 
4. Ensure that your crisis management team is well aware of its role in a potentially delicate situation and has been trained adequately to handle it.
5. Build a robust supply chain
6. Embrace disruption and evolve Change is the one constant in the restaurant industry. You have to evolve and innovate continuously to stay relevant in the face of the ever-changing customer tastes and preferences.

How to Prepare Your Restaurant for Digital Disruption?

The goal of every technology upgrade should be to simplify an existing system and make it more efficient. Adopting a customer-first mindset and analyzing the frustrations that customers may face can help you identify and leverage technologies to eliminate the pain points and create a more satisfying customer experience.
a. A Cloud based POS integrated with your online ordering and 
b. Invest in long term changes to create contactless dining experiences such as table reservation systems and contactless payment options.
c. A Kitchen Display System (KDS) system integrated with your POS can also help reduce the interactions between front-of-house staff and the kitchen staff. 
d. Partner with third Party Delivery services

1. Remain Aware Of Current Events

As a restaurant owner, you must be proactive and aware of the market trends and potential threats to your restaurant.  This will not only enable you to anticipate an upcoming crisis but also prepare your team to deal with it. 

Whether you are relying on gut instincts or a combination of guesswork and past week/months sales data, you should have the ability to monitor demand trends and forecast sales. You can also use demand forecasting tools to get more accurate estimates. This enables you to have realistic expectations for profits and expenses, and streamline your inventory accordingly.

2. Crisis Planning and Preparation

A crisis management plan outlines how you would respond to any situation that can have an adverse impact on your restaurant’s profitability, reputation, or ability to operate.  Having a crisis management strategy allows you to take quick and strategic actions to minimize damage and salvage your restaurant amidst a crisis. 

Your restaurant crisis management strategy should focus on

  • Controlling and managing the adverse effects of a crisis on your restaurant.
  • Adopting measures to normalize operations while containing costs.
  • Maintaining brand image and customer relations.

Establish systems and practices to detect early warning signals of any potential crisis. Have a well- documented crisis response plan and allocate specific tasks to individuals in your management team covering different aspects such as financial forecasting,  supply chain management, community outreach, and customer relations. Ensure that your crisis management team is well aware of its role in a potentially delicate situation and has been trained adequately to handle it. During any crisis, employees look to management for leadership and guidance. Your managerial team should be ready to take up the responsibility and communicate the expected roles and actions to each employee.

3. Embrace Disruption and Evolve

Whether it is a legacy brand like Dominoes or chipotle’s or a startup like SweetGreen success in the restaurant industry is mainly dependent on your ability to adapt to changing technology and keep up with the trends.

As a restaurant owner, you must develop a mindset for constantly evolving and embracing change. Let’s take the example of Tender Greens that revolutionized the way the supply chain worked.

Before opening its first store, Tender Greens entered into an agreement with Scarborough Farms. Instead of just buying produce from Scarborough Farms, Tender Greens brought them in as an equity partner. The arrangement proved to be a lucrative bet for both parties and paved the way for future innovations.

Over the last decade, we witnessed the fast-casual boom redefining restaurants as we knew them and forcing operators to focus on speed and convenience. As digital technology reshaped the market and consumers got accustomed to shopping online, food aggregators and third-party delivery services stepped up to provide customers with the convenience that they had come to expect from online orders. Self-service kiosks and mobile ordering took food on the go to a whole new level. 

Change is the one constant in the restaurant industry. You have to evolve and innovate continuously to stay relevant in the face of the ever-changing customer tastes and preferences. All innovations in the restaurant industry ultimately boil down to one question- what do the customers want? Convenience, speed, ease of use. 

Convenience

While embracing technology we must consider the problem that we are looking to solve. Let’s take the example of customers struggling to keep up with their busy schedules who hate waiting for their meal to arrive. What can you do to reduce wait times in your restaurant? A table ordering system is a great solution that allows customers to immediately view the menu via their tablet, place an order when they are ready, and pay after their meal. 

You can also go for something as simple as this Texas restaurant that provides a bell at each table to call for a server’s attention. Similarly, to cut down wait times on takeout and delivery orders, you could consider allowing customers to order and pay from their mobile devices. 

Analyze each aspect of the customer journey inside your restaurant and work out ways in which you can optimize it.

Speed Vs Experience

Many restaurants focus on speed while compromising on experience. What we must understand is that there can be no trade-off between these two. As restaurant owners, we must learn to balance speed and experience and ensure that you deliver a stellar dining experience to all your customers including takeout and delivery.

Speed Vs Experience- How Can Restaurants Manage Disruptions Better: Preparing Your Restaurant for 2021

Ease of Use

Another thing you must consider before adopting any new technology is the ease of use. For instance, while more and more customers like to order food on the go, the last thing they want is another app on their mobiles. Adopting platforms that allow mobile orders, text orders and voice ordering from digital assistants can help you resolve this.

Embrace Technology

Technology can enable you to deliver stellar customer experiences. Adopting a customer-first mindset and analyzing the frustrations that customers may face can help you identify and leverage technologies to eliminate the pain points and create a more satisfying customer experience.  

To provide a great customer experience you need to streamline operations both at the front end and back-end. The front-end of your restaurant does not work in isolation. If your back-end is slow or disorganized,  it not only impacts your operating costs but also affects the ability of the front-of-the-house staff to deliver orders efficiently and in time. Technology can help you manage and automate almost every aspect of restaurant operations. However, the goal of every technology upgrade should be to simplify an existing system and make it more efficient. 

Efficient Use Of Data

Efficient Use Of Data-How Can Restaurants Manage Disruptions Better: Preparing Your Restaurant for 2021

Another issue that restaurants face is the collection and use of data. The accelerated rate of growth of technology and automation of processes in the restaurant industry has set in the process of data collection from various sources. Restaurants, now, have access to an overwhelming amount of data, but they are still struggling to use this data to add value to their business. A CRM tool can help you collect and organize data from your POS system, reservations management system, marketing campaigns, and other sources. By analyzing this data, you can understand the behaviors and meal preferences of the different segments of your customers, and create customized marketing strategies.

4. Establish A Robust Supply Chain

A robust and consistent supply chain minimizes disruption and is crucial to your restaurant’s success. You must invest time and resources to strengthen your restaurant’s supply chain.

  • Build strong relationships with your vendors and suppliers.
  • Diversify your supply chain by building relationships with several suppliers to ensure that you can maintain continuity in your supply chain and are able to bargain the best prices. 
  • Use tools to collect, integrate, and analyze data to ensure that you have reliable sales and inventory forecasts. This can help prevent overstocking and wastages.
  • Always have a backup plan in place so that you can meet your inventory requirements in case of a supply chain crisis.  

Preparing Your Restaurant For 2021

Restaurants in 2021 How Can Restaurants Manage Disruptions Better: Preparing Your Restaurant for 2021

1. Implement Native Online Ordering

Circumstances over the past year have forced more and more customers to order food online for takeout or delivery. Due to the pandemic, a large section of your customers are using digital channels to order food for the first time and are struggling to adapt to this new way of ordering food. Your goal, therefore, should be to provide a seamless online ordering experience;  menu suggestions based on order history, ability to save orders, and fast checkouts can help you retain customers.

If you haven’t gotten on board with online ordering just yet, now is the time to implement a system. With a native online ordering solution, you can have complete control over the customer experience and make huge savings on third party commissions.

2. Invest in Long-term Changes 

a. Delivery Services

For some time to come, customers will prefer to order from restaurants that offer delivery. You should ensure that you provide a seamless delivery experience to your customers from start to finish.  Create a delivery-specific menu that only offers items that can travel. Pack delivery orders in good quality containers and hire trained delivery riders. By using a delivery app powered by real-time navigation, you can update customers in real-time with the order status and expected delivery time

 If you don’t offer delivery already, now is the time to consider adding it.  If proving an in-house delivery service looks like too much work and is beyond your means you can always tie-up with third-party services like GrubHub and Uber Eats.

b. Offer Curbside Pickup

Contactless Delivery and curb-side pick up are here to stay

  • Advertise to your customers that they can still get contactless delivery and how to go about it.
  • Publicize that you provide curbside pickup and customers can pick up their to-go orders safely.
  • If possible,  start offering drive-thru.

c. Rethink Your Restaurant’s Layout

You may want to rethink the seating plan in accordance with the capacity requirements in your area. Make adequate distancing arrangements for customers in the waiting area. Consider waiting area for delivery and pickup orders and the possibility of providing a dive-thru.

d. Say Yes To Outdoor Dining 

Outdoor Dining How Can Restaurants Manage Disruptions Better: Preparing Your Restaurant for 2021

Restaurant patios are becoming increasingly popular in both the US and Canada with the restrictions on indoor dining. This offers a great opportunity to increase available seating for dine-in customers. Several U.S. cities have relaxed and streamlined processes for obtaining outdoor dining permits. In cities like San Francisco, restaurants have moved to close streets to facilitate outdoor seating. If you have an outdoor patio, now is the time to capitalize on it. Even if you cannot afford fancy decor, invest in durable weatherproof furniture and outdoor heating to welcome dine-in customers.

e. Table Reservation Systems

Table Reservation systems
Image Source

With limited indoor seating and guests still stressing over gathering in public places, taking reservations well in advance can help you avoid large crowds in the waiting area and also help you adhere to the social distancing requirements.

Besides taking reservations over the phone, you could also get onboard an online platform to take reservations, reduce wait times, and monitor capacity.

f. Contactless Dining Experiences

Contactless Dining Technologies
Image Source

Invest in technologies that can help you minimize person-to-person contact. Identify the nature and type of interactions between employees and customers to figure out solutions and pin down technologies that can help you minimize contact. Self-service kiosks, table-side ordering devices, and mobile order-ahead solutions enable guests to place an order and pay with no human contact and also reduce wait times for take-out orders.

3. Innovate and Diversify

Several Restaurants are adapting to the change by rethinking their menu. For 70 years Canlis in Seattle, Washington has been synonymous with fine dining. During the current crisis, they reinvented by narrowing down their menu. They now provide bagels and breakfast sandwiches in the mornings and burgers, salads, and ice-cream, in the evening all available via a drive-through.

Saint Dinette in St. Paul, Minnesota renowned as a fine-dining haven released its new menu exclusively for takeout, and delivery offering sandwiches, sides, and “combo meals.” 

Swedish hotel Stadt in Lidkoping transformed its bedrooms into private dining spaces,  accommodating groups of 2 to 12 people. Orders are taken over the phone and diners can opt to stay overnight for an additional fee.

Pizzerias known for their fresh handmade pasta and wood-fired pizza are taking up a challenge by offering pizza kits for home delivery.

Many states have lifted their laws on alcohol delivery, allowing restaurants to serve drinks to go. As Alcoholic drinks are a high-margin menu item, restaurants have grabbed this opportunity by offering  Margarita to-go, Whiskey Tasters, and Cocktail Kits.

Here are a few more ideas:

  • Offer family size meals
  • take-and-bake meals
  • Promoting gift cards – In addition to being an immediate source of revenue, gift cards encourage repeat visits and help you reach new customers. Considering the current situation you should opt for e-gift cards. There are several service providers that are working to provide restaurants with digital gift cards. Compare and select the best available option.

4. Managing Your Staff and Backend Operations

The safety and wellbeing of your staff is equally important. Working with smaller teams, staggering shifts, limiting the number of employees allowed simultaneously in break rooms and monitoring staff’s health on a daily basis can help you cope up with this challenge to some extent. 

Technological solutions can also help you in streamlining operations and minimizing contact.

a. Use communication boards or digital messaging to convey pre-shift meeting information.

b. Consider switching to a digital time card system that allows employees to clock-in from their phones.

c. A Kitchen Display System (KDS) system integrated with your POS can also help reduce. the interactions between front-of-house staff and the kitchen staff. A KDS displays orders as they are fed in the POS and updates change in orders and additions in real-time. It also tracks the time taken to prepare an order which helps the service staff work more efficiently.

Integrated with your restaurant POS, Kitchen Display Systems help to reduce wastage at your restaurant by monitoring order volume and inventory levels and alerting you when there is a shortage.

Wrap-Up

In the coming year, we can expect customers to pay more attention to cleanliness, health and hygiene standards, convenience, and ease of use.. as restaurant owners, it should be our goal to implement solutions and technologies that help create a stellar dining experience for our customers.

4 Tips to Create a Powerful Brand Online

Outstanding customer experience is the basis of any successful restaurant. It’s what sets you apart from the plethora of competitors and drives loyalty with your customers. In the digital age, knowing how to create a powerful brand online is as important as the in-store experience. Online presence not only strengthens your brand identity but also helps you reach a larger audience.

In this article, we’re going to show you how to create a powerful brand online by delivering seamless customer experience.

How do you attract customers to your restaurant?

1. Use Social Media to share pictures of your food and restaurant
2. Mobile Optimized and SEO Friendly website
3. Use Email Marketing to Reach More Customers
4. Run a restaurant Birthday Club
5. Partner with the local community for fundraisers 
6. Host Local Events
7. Give Coupons for Local events
8. Run a loyalty Program

How do you create a restaurant brand?

a. Define Your Identity
b. Identify your Target Audience
c. Give Your Brand a Voice
d. Work on your Look and Ambiance
e. Ensure that your Online Platforms reflect your brand identify
f. Customers service should be a reflection of your brand identify
g. Reward Loyalty

Tip 1: Respond To Every Comment and Complaint

For online reviews, the way you answer can affect other users’ experiences because they can read the reviews. So, as you respond, don’t forget that your comments are for more than just one customer. Best practices recommend you respond to every review, both positive and negative, in a timely manner. Online Reputation Management is therefore very important for a restaurant business.

Respond to every comments and complaints on Social Media to create a powerful brand online

Tip 2: Incorporation of  Chat-bots

At the core, restaurants are service businesses — they primarily care about providing the best possible experience for guests who visit their physical stores. Everything else, from their website to their marketing campaigns to their online customer service, is just a method to accomplishing that goal. For this reason, we think that chatbots are perfect for service-based businesses that are so focused on in-person experiences.

By answering questions automatically to real humans only when necessary, chatbots can help restaurants concurrently improve customer service and also save up time for their staff to spend promoting their actual in-restaurant experience. Dive in into these 8 examples How Restaurants Can Effectively Use Chatbots

Incorporation of Chat-bots as a strategy of create a powerful brand online

Tip 3: Emphasize On Customer Reviews

Capitalize on your positive customer reviews.

If a restaurant has great reviews on Google, make sure they show up on the website and all social media handles. Do the same with Google my business reviews.

By highlighting your reviews on your website, you’ll improve the customer experience. Your potential customers want to see social or material proof. They want to know others think highly of your restaurant. Learn more about our product KritiQ to take care of the reputation management requirements for your restaurant business.

Emphasize on customer reviews in order to enhance customer experience as a tip to create a powerful brand online

Tip 4: Make It Easier To Place An Order 

One more thing you can do to enhance the customer experience is making your online menu and shopping cart as easy as possible. A bad online ordering experience does zero for your website’s overall usability. Don’t dissipate your customers’ time by asking for too much information or by asking for too many item confirmations before the ultimate purchase. Discard the pop-ups and don’t incorporate too many additional offers. Have a look at our product Foodkonnekt-our integrated solution that can help you to add an additional revenue source while expanding your customer base.

Make it easier to place an order on your website

Wrap Up:

The grounds of any strong and successful restaurant begins with providing exceptional customer service. Whether you are a large chain restaurant or a small business, going above and beyond with your customers is a tactic that will drive repeat customers and thrust your revenue today, as well as in the future.

Images by: Rod Long, Jonas Leupe on Unsplash, Miguel Á. Padriñán on Pexels

Proven Strategies For Increasing Your Restaurant’s Online Orders

Providing the ease of online ordering to your customers can help you generate incremental sales for your restaurant and boost profitability. Besides, it can also help you to expand your reach, improve order accuracy, and help you get over the hassles of taking orders over the phone.

However, in a crowded restaurant space, just adopting an online ordering platform for your restaurant may not cut the mark. You have to work constantly to increase your restaurant’s online orders by making the platform more visible and making the online ordering experience smooth for your customers. Here are a few strategies for increasing your restaurant’s online orders. We can categorize these strategies into three groups.

What are the advantages of online ordering for your restaurant?

1. Online Ordering drives revenue: You can reach more customers online. The average order value of online orders is higher than in-store orders
2. Free up your Employees to provide a superior customer experience. Taking orders over the phone interferes with in-store services especially during rush hours and over the weekends. With an online ordering solution, employees do not waste time taking orders over the phone. 
3. Improves Order Accuracy: Disturbances while taking orders over the phone, can result in incorrect orders. On an online ordering solution, customers can easily enter the orders to the last detail improving order accuracy.
4. Losing customers: You will no longer lose orders during rush hours/ weekends due to busy phone lines.
5. Provide accurate estimates of pick-up and delivery times.

What features should you be looking for in an Online ordering Solution?

1. Ability to work across different browsers such as Chrome, Safari or Bing.
2. Availability on Mobile Platform
3. Multiple Payment Options including wallets like Apple Wallet and Samsung Pay.
4. PoS integrations

What are benefits of having a native online ordering solution for your restaurant?

1. Full Control Over Customer Experience
2. An extension of your brand identity: You can customize your online ordering platform to align with your brand identity; upload food pictures, add specials and offers, make instant and real-time changes to your menu.
3. Collect Crucial Customer Data to create customized experiences, and personalize your marketing messages and encourage repeat visits. Further by integrating your loyalty program to your online ordering solution, you can ensure that your loyalty customers can redeem their offers and coupons on online orders.
4. Keep Your Profits: By opting for an in-house solution, you can do away with commission charged by third party services on each order. All profits from online orders are your own.

How to increase your revenues with online ordering?

1. Native Online Ordering Platform
2. Optimize User Experience On Your Website and Online Ordering Platform:
3. Optimise your menu 
4. Provide Multiple Ways To Order
5. Make it easy to reorder Ensure that your online ordering system has the ability to save previous orders based on the timings, delivery address, and card information.
6. Offer Delivery
7. Promote your online ordering link via window displays and posters in prominent places such as the checkout counter.
8. Grab the attention of your customers when they are waiting for their food to arrive with table tents.
9. Menu inserts are also a great way to reach your customers.
10. Ensure that your online ordering link is prominently printed on your takeout packages and receipts.
11. Train your staff to promote your online ordering platform to your customers.
12. You could create a special offer or discount to promote online ordering among your customers.
13. Online promotions: If you are running any offer exclusively for promoting Online Orders, you must ensure that you are posting about these offers on your networks or running ads to reach a larger audience
14. Run contests to promote online Orders.

Technology Parameters for increasing your Restaurant’s Online Orders

1. Native Online Ordering Platform

Until a few years ago, only large restaurant chains could afford sophisticated software and global data infrastructure for the benefit of their business. However, the breakthroughs in cloud computing have now made these services accessible even to small family-owned restaurants.

There are several different solutions out there from third-party online ordering solution that can be integrated with your POS to the restaurant point of sale systems that have their own integrated restaurant online ordering software.

You can select a platform that meets your requirements. Here are a few things you should consider while building your native online ordering platform.

  1. Ability to work across different browsers: Your online ordering platform should work seamlessly across different browsers such as Chrome, Safari or Bing.
  2. Availability on Mobile Platform: The millennial customers prefer to order food-on-the-go using their mobile phones. So, it becomes important to ensure that your online ordering platform is optimized for mobile screens.
  3. Multiple Payment Options: Your online ordering system must have the ability to accept multiple payment options including wallets like Apple Wallet and Samsung Pay.
  4. PoS integrations With the advent of AI, smart online ordering options would become the norm of the day. POS integrations make it easier to automatically process orders accepted from the Online Ordering platform.

FoodKonnekt Online Ordering is one such solution that is available absolutely free of cost to restaurants. It is integrated with several PoS platforms including Clover, Focus PoS, FoodTronix and can be fully customized to align with your brand identity.

Foodkonnekt Online Ordering Platform: Increasing your restaurant's Online Orders

2. Consider a Mobile App for your Restaurant:

With the rapid advances in technology, developing an app for your restaurant is no longer going to burn a hole in your pocket. There are several benefits to having an independent app for your restaurant. An app makes it easier for you to promote offers and deals, or to roll out personalized offers based on customer’s purchase history to boost online-orders. It is also much easier to administer a loyalty program through a dedicated app.

However, regular maintenance and updates of a mobile app require additional resources in terms of time and money. Add to that the concerns associated with acquiring and retaining customers on your app, which may require consistent marketing efforts. So, you should consider the return on investment in the long-run before investing in an app.

Subway Online Ordering:Increasing Your Restaurant's Online Orders
Subway App Promotes Online Ordering

Optimize User Experience

Competition in a crowded market space provides customers with a wide array of choices. This has led to increased emphasis on user interface/user experience. A customer would not spend more than 2 minutes on your website/ online ordering platform if he/she does not find it appealing, intuitive and easy to use.

1. Optimize User Experience On Your Website

Optimize User Experience on website for increasing Your Restaurant's Online Orders
Wendy’s website is optimized for different devices
  1. The user experience on your website should be seamless across multiple devices. However, you would want to prioritize the mobile part of the user experience as the majority of the traffic comes from there.
  2. Your “Menu” should be easily accessible from the homepage of your website.
  3. The Order Online Button should appear prominently on the header of each page.
  4. Your Menu should feature good quality pictures of menu items with a description and price.
  5. Add to Cart options on the menu can make it easier for customers to save their preferences.
  6. Having a consistent menu across all platforms is another feature that you want to focus on to enhance the customer experience. Integration with POS should ensure that once an item is added on PoS the same should be automatically reflected on the online ordering platform.
Domino's Website
The Order Online Button appears prominently on the header of Domino’s Homepage
Domino's Menu Page: Optimize your website for increasing Your Restaurant's Online Orders
Domino’s provides the Order Now Button below each menu item
to make it easier to place an order

2. Optimize User Experience On Your Online Ordering Platform:

  1. Ensure that your online ordering system has the ability to save previous orders based on the timings, delivery address, and card information.
  2. Pop-up or menu-suggestions are a good way to draw attention to new menu items.
  3. The ability to keep track of the order status enhances user experience. Domino’s, for instance, enables customers to see where their order is in the delivery lifecycle.

3. Provide Multiple Ways To Order

In the digital age, where every other brand is vying for customers’ attention, you would need a broader strategy to stay on the top of your customer’s mind. One way to do this is by offering them the convenience of online ordering via multiple platforms – website, mobile, social media, voice assistants (Alexa, Google home, etc). The use of the latest cloud-based technologies will enable this kind of transition. 

Popular Brands like Dominos and Pizza Hut are already using technology to push online orders on various platforms. Take a look at all the ways you can now order a pizza from Domino’s

  • Text: If you have “Easy Order” set up in your Domino’s app account, you can order a pizza by texting a pizza emoji to DPIZZA (374992)
  • SmartWatch: If you own an Android Wear or Apple Watch, you can “Easy Order” your pizza from Domino’s. You can also schedule a pizza delivery.
  • Smart Car: If your Ford vehicle is equipped with the technology, you can order pizza on your way home via the Domino’s app Ford SYNC AppLink.
  • Twitter: You can also order your Pizza from Domino’s by tweeting #EasyOrder or sending pizza emoji to @Dominos via direct message.
  • Amazon Prime Now: If you’re using Amazon Prime Now services—you can order pizza from not just major brands but also from participating vendors in your local area.
  • Amazon Echo: With the Domino’s Skill for the Echo, you can reorder your last order, place an Easy Order, or track your order.

4. Offer Delivery

There is no denying the convenience of having food delivered to your doorstep. Most customers say they prefer to order online from restaurants that offer delivery. Offering delivery services can help you increase your restaurant’s online orders.

However, providing delivery services may not be the easiest thing to do. It involves a significant amount of logistics and can be a drain on resources. A good way to check if the benefits of providing delivery outweigh the costs is to run test cases in your local area for a stipulated time and work out the logistics before going for full-scale delivery service.

Tying up with third-party delivery services can also help you to take care of the delivery aspects. There is a lot of data to support that third-party delivery services can bring incremental sales for restaurants, however, there are costs associated with such services that you must factor in to adjudge the real value they bring to your business.

Once you have made the decision to go ahead with delivery, you should ensure that provide a great experience to keep your customers coming back.

Chipotle offering delivery: Offer delivery for increasing Your Restaurant's Online Orders
Chipotle Promotes Delivery Services on its Website

Here are a few tips that could help you to optimize the delivery experience:

  • Your delivery menus should ideally have only those food items that deliver well.
  • Food Packaging: You would want to ensure that food is packaged in proper containers so that it does not spill and get messed in the containers.
  • Invest in insulated food bags that keep hot items warm and cool items cool.
  • Ensure that you include add-ons such as sauces, dips, seasoning, paper napkins, and bio-degradable cutlery.
  • You could consider apps that help you to assign the delivery orders to your riders based on their availability and location. These apps can also help you track the location of the delivery person and the average time is taken to deliver an order.

Right Marketing to Increase Your Restaurant’s Online Orders

Promoting your online ordering platform consistently can help you reach more customers to increase your restaurant’s online orders.

In-Store Messaging:

In-store promotions should be a major part of your strategy to reach your regular customers and make them aware that they can order from your restaurant from the convenience of their homes.

In-store promotions to increase Your Restaurant's Online Orders
Pizza Hut Promotes Online Ordering through Offers
  1. Promote your online ordering link via window displays and posters in prominent places such as the check out counter.
  2. Grab the attention of your customers when they are waiting for their food to arrive with table tents.
  3. Menu inserts are also a great way to reach your customers.
  4. Ensure that your online ordering link is prominently printed on your takeout packages and receipts.
  5. Train your staff to promote your online ordering platform to your customers.
  6. You could create a special offer or discount to promote online ordering among your customers.
  7. If you don’t already have one, you should consider launching a loyalty program to promote your online ordering platform. Regular customers are your restaurant brand ambassadors and account for a major part of your sales.  Loyalty programs are an easy way to keep these customers returning to your restaurant and build a loyal customer base. They are also an ideal target to promote your online ordering platform.
In-store promotions
Pizza Hut Runs Offers Exclusive to Online Orders

Online Promotions

Social Media

Social Media platforms can be a great tool to reach your customers. Besides regular posts promoting your online ordering link, you should also consider advertising to reach your target audience on these networks.

Online Promotions to increase online orders
Papa John’s Promotes Online Ordering Through Social Media Posts

Here are a few other tips:

  • Replace the Call Now Button On Your Facebook Page with a Shop Now Button which leads customers directly to your Online Ordering Platform.
  • Remember to include the link to your Online Ordering Platform On Your Instagram Bio.
  • Instead of leading people to your Website from your twitter profile, send them directly to your online ordering page.
  • If you are running any offer exclusively for promoting Online Orders, you must ensure that you are posting about these offers on your networks or running ads to reach a larger audience
  • Run contests to promote online Orders.
Chipotle promotes delivery on it's Facebook Page to increase online orders
Chipotle promotes delivery on it’s Facebook Page

Online Presence

  • GMB Listing: Promote your online order link on your GMB page
  • Reputation Management: Before ordering food from any restaurant, customers usually check the website and review sites like TripAdvisor to get an idea of the quality of food and services. Ensure that your website is updated regularly and you have a well-organized system of monitoring and replying to reviews.

You may have to invest some time to promote your online ordering service in its initial days, but once it has taken off you can sit back and reap its benefits over the long run.

Increase Your Restaurant Revenues with FoodKonnekt Online Ordering

Restaurant's Website

10 Steps To Optimize Your Restaurant’s Website

Each day thousands of your potential customers form their first impression of your restaurant by looking at your website.  Optimizing your restaurant’s website ensures that your website is quick, easy to navigate, and provides a seamless user experience. It can also help increase your ranking on search engines, thus, making it easier for customers to find your restaurant. It increases brand awareness and leads to a long-term increase in revenues.

Optimizing your Restaurant's Website

In this article, we’ll show you how you can optimize your restaurant’s website in ten easy steps.

The first step to building great website is selecting a reliable web host which help you to optimize user experience on your website by reducing load times and improving your search engine rankings. This great resource by digital.com can help you get on to the right web-hosting service. Now, let’s discuss how you can create a great website for your restaurant.

10 Steps To Optimize Your Restaurant’s Website

10 Steps to optimize your Restaurant's Website

1. Brand Identity

Your restaurant’s website is an online extension of your brick and mortar store. It should be a reflection of your brand identity. If your restaurant has been in business for some time, you may have already established your identity as a brand. This includes elements like your logo, your brand voice, your products, your positioning as a fast-casual or fine-dine restaurant, all aspects which makes you instantly recognizable to your customers and determine how they perceive your brand. Your brand identity should be reflected in every aspect of your website design including

  • Typography
  • Color palette
  • Brand voice
  • Imagery
Optimizing Your Restaurant's Website: Brand identity
Optimizing Your Restaurant's Website: Brand identity-2

On the other hand, if you are just starting out and are yet to establish your brand, here are some questions that would give you an idea of how to go about branding your restaurant.

  • Your Target audience 
  • How do you want your customers to perceive your brand
  • How do you differentiate yourself from the competition?
  • Your brand voice or how would you communicate with your customers.

2. Mobile-first design/ responsive design

Responsive website design automatically adjusts your content for viewing on different screen sizes. While we cannot stress enough on the need for responsive website design, the focus has now shifted to mobile-first design. So, what exactly is the difference between the two? Up until a few years ago, a website developer usually designed the website with desktop users in mind and then used additional coding to optimize the website for mobile screens.  

However, with the recent shift in browsing habits, and with Google endorsing mobile-first, the right way to design your website is to focus on the mobile experience first.  And it is logical, considering that most of your customers access your website on their mobile phones. 

Mobile-first design/ responsive design: Optimize your restaurant's website

What makes for a perfect mobile-first design? I am sure, you have browsed quite a few websites on your mobile, so you know intuitively what works on mobile, so let’s just sum it up.

  • A Fast loading site
  • Less is more on mobile- we definitely want the content to be concise and to the point
  • Simple Design
  • Easy Navigation
  • Accessible Menu
  • Font should be readable on a mobile screen 
  • Images rendering on the mobile screen
  • Contrasting color scheme
  • Clickable buttons

3. Use Instinctive Navigation

Navigation should be simple and intuitive. Period. Your customers should be easily able to find the information they are looking for. And yes, it is your Menu page and order-online button, which they want to see the moment they land on your site. So make sure they appear right on the top prominently. 

Mobile-first design/ responsive design

Primary navigation should stand out and sit along the top of the page. Include only the most important information such as a menu, reservations, contact information, and locations or events (depending on your requirements).  You could add a secondary menu to the page footer, if required, which can include your blog, about us page, or any other info you might want to share.

Optimize your Restaurant's Website ; Intuitive navigation
Optimize your Restaurant's Website ; Footer navigation

4. NAP Information

What are the things you usually look for when you visit a restaurant’s website? After taking a peek at the menu, it is usually the address, phone number, or maybe business hours or the online order button. And, if you are on your mobile phone then the phone number should ideally be click-to-call. Well! The good news is that your customers are probably looking for the same. And it is best to give them what they are looking for.

Your NAP information – Name, address, and phone number and business hours should be prominently displayed on all pages, ideally in the footer or header of your website. Add Click-to-call extensions for mobile sites that offer a convenient way for website visitors to call you without leaving your website.

5. Store locator/map

Another convenience that you could offer your customers is adding a store locator to your website. A store locator helps users find your physical store via a  map on your website. There are several ways you can do it:

  •  Use a Google Maps Widget: These widgets can be placed in specific areas on your site (such as your sidebar or footer). 
  • Install a Google Maps Plugin: There are seral plugins such as The WP Google Maps plugin, which enable you to create custom maps and give you flexibility over where your map is placed.
  •  You can even embed Google Maps Manually.
Optimize your Restaurant's Website

6. Menu Page Optimization

If restaurants could have only a single page menu, it will obviously be the menu page. Your menu page is basically your whole restaurant in a nutshell. Ensure that it is well designed. 

  • Create food categories Organizing your menu into categories such as vegetarian, non-vegetarian, vegan, gluten-free, breakfast, or lunch enhances user experience especially on smaller screens.
  • Add a short description to each food item.
Optimize your Restaurant's Website
Optimize your Restaurant's Website
Optimize your Restaurant's Website
  • Use pictures:  Use Good quality pictures of menu items.
  • Prices: Add prices to each item. 
  • Personally, I want to see an add to cart option below each menu item.
Optimize your Restaurant's Website ; Menu optimization

7. Images

The food industry is a visual industry. Your images are the focal point of your website. Ensure that you are using high-resolution images. Hire a professional photographer to do the job, if required.

Optimize your Restaurant's Website ;

8. Pop-ups and Auto-responders

 Are you planning to set-up pop-ups on your restaurant website? There is a lot of controversy on the benefits of having a pop-up.  While some feel that they are a great way to attract attention to your most important offers and deals, others argue that they are downright annoying. In either case, if you choose to use them ensure that you are allowing visitors ample time on your website before you start bombarding them with pop-ups.

  • The CTAs on your pop-ups should be clear and they shouldn’t take a lifetime to load.
  • The close button should be easily visible and accessible.
  • Avoid pop-ups on mobile as far as possible. 
  • And, just do not shower your customers with pop-ups after every 5 seconds.

Auto-responders, on the other hand, is a great way to engage your customers. It makes sense to immediately thank a customer who takes the trouble to reach out to you. 

Optimize your Restaurant's Website ; Auto-Responders

Set up auto-responders on your contact page and everywhere else that you are asking the customers to reach out to you. You could even use this opportunity to engage your customers or upsell. For instance, if you ask your customers to subscribe to your newsletter, you could set up an automated thank you note with a welcome coupon.  If it’s a simple contact form you could set up a thank you note with an update on your latest offers. Or, a link to your online order page.

9. Local-Citations

By adding your restaurant to local and relevant listings, you build your website’s credibility and trust with the search engines. Some of the most relevant listings that your restaurant should be on is Yelp and Tripadvisor. 

  • Facebook
  • Apple Maps
  • Google My Business
  • LinkedIn Company Directory
  • Bing
  • Yelp
  • MapQuest
  • HubSpot
  • Super Pages
  • Yellow Book
Optimize your Restaurant's Website ; Local citations

10. SEO

a. Domain Name

Ensure that your domain name is short and as close as possible to your restaurant name.

b. Add Meta Tags to each of your website pages: 

The Meta description summarizes a page’s content and appears in search results below the title of the page. Create a unique meta description for each page on your website. Try to keep your Meta description tags between 150 and 160 characters and incorporate your focus keywords in the text.

c. Use Keywords Carefully

Research keywords for your restaurant and include them in your page’s body, header, title tags, and Meta description. 

d. Use Alt Tags and Title Tags Your Images:

Add Titles to your images using keywords.  You should also add Alt Tags to images. Ait Tags are basically a short accurate description of the image that helps the search engines understand the content of images.

e. Create a Sitemap for Your Site:

A sitemap helps search engines understand the organization of content on your site.  You can easily create a sitemap using a plugin. Once you are done submit your sitemap online on Google Search Console and Bing Webmaster Tools.

f. Optimize Your Images:

Large, high-definition images can slow down your website damaging the user experience on your website. There are several plugins that you can use to optimize your images.

g. Include Links to and From Your Site

Participate in local events and contribute to your community by the way of fundraisers. This not only helps you build local awareness for your restaurant, but it also allows the opportunity for you to be featured on high authoritative local websites like .edu or .gov links that can greatly boost your local rankings.

 h. Schema markup

Schema Markup assists Google in understanding the content on your website. For example, if you have schema implemented on your menu page, your menu page may show up on Google search results. You can use tools like Google Structured Data Markup tool or schema.org to implement schema on your website.

Wrap-Up

 A website requires regular maintenance, fine-tuning, continuous monitoring, and testing. However, having a well-optimized site can generate huge dividends in the long-run.

How to Optimize Google My Business Listing for your Restaurant?

Are you looking for a place to eat or a plumber maybe? In the good old days, you may have asked your neighbors or friends for recommendations! Now, you have a personal assistant – “Google” at your fingertips. Each day millions of people are searching on Google for places to eat, nearby salons, plumbers and every other imaginable thing. Google provides businesses a great opportunity to meet their target audience right where they are looking for them- A Google My Business Listing.

Google My Business is completely free to you. It can help boost the local SEO of your website by showing it in local searches. If you have not claimed and optimized your Google My Business listing yet, you are missing out on substantial traffic.

In this article, we will show you how to create and Optimize Google My Business Listing for your Restaurant to reach more customers.

Creating  a Google My Business Listing

First off, search for your Business on Google to ensure that it is not already listed on GMB. If your business has been around for a while, chances are that it is already listed on GMB and you just need to claim it. On the other hand, if you’ve used Google tools such as Google Places or Google+ Pages in the past, you would have automatically upgraded to Google My Business.

To claim your business, head over to https://business.google.com/create and enter your Business Name. If the listing has already been created, GMB will show you the following message, you can use any of the options listed here to claim your Business.

Once successfully claimed, you can start optimizing and managing your GMB page.

If you do not already have a GMB listing you would need to Create one

Step 1: Head over to google.com/business, it will prompt you to log in to your google account. Login with your Business account. Once you have logged in, select “Start now” in the top right-hand corner

Step 2: Enter your business name.

Creating your Google My Business Listing

Step 3: Business address

Selecting the location- Optimize Google My Business Listing for your Restaurant

Step 4: Select Delivery Area

If you deliver your goods and services to your customers’ locations, check the box “Yes, I also serve them outside my location.” You can also add the delivery area.

Selecting Service Area- Optimize Google My Business Listing for your Restaurant

Step 6: Choose your business category. 

Step 7: Add your business phone number or website.

Ways to Verify your Business- Optimize Google My Business Listing for your Restaurant

Step 8: Choose a verification option.

Verifying your Business- Optimize Google My Business Listing for your Restaurant

How to Verify Your Business on Google

There are several ways to verify your GMB listing:

  • By postcard
  • By phone
  • By email
  • Instant verification
  • Bulk verification

Postcard Verification

If you are opting for this method make sure your business address is correct. Do not make any changes in the business name or address before you receive your code as that could impede the verification process. The postcard should normally reach you in five days, however, if your postcard does not reach you, you can request a new code by signing in to Google My Business and clicking on “Request another code” Once you receive the code, login to GMB and select the listing you want to verify and enter the code to verify your account.

Phone verification

Google allows certain businesses to verify their location by phone. This option will appear for you only if you are eligible. Ensure that you have entered the correct phone number before you select this option. Enter the verification code received via text message to verify your account. 

Email verification

You can also choose to “Verify by email.” In this case, google sends a verification email to your registered email id. All you need to do is click the verification button in the email.

Instant verification

If your business has already been verified with Google Search Console, Google will instantly verify your GMB listing.

Bulk verification

If you own more than 10 locations for the same business you might be eligible for bulk verification. Learn more about Bulk Verification.

Once your GMB page has been verified you can start optimizing your profile. Navigate to the left-hand menu and click on Info. Here you can edit the information under each heading/subheading by clicking on the pencil icon

Optimize Google My Business Listing for your Restaurant

1. Ensure your Business information is accurate and up-to-date

  •  Name
  • Address including Pincode
  • Service Areas: Let your customers know whether you provide delivery or other services. In this section, you can also provide information regarding the distance or area in which you provide these services. 
  • Provide Accurate Business Operating Hours: Ensure that you update this info on a regular basis- to keep your customers up-to-date on holidays any other changes in operating hours.
Updating NAP Info - Optimize Google My Business Listing for your Restaurant
  • Phone Number: (Preferably a Local Number)
  • Website: In addition to your website, restaurants can also provide the links to their Menu, Order ahead or reservation pages.
  • Menu/Services: GMB provides the option of adding your menu/services to your GMB listing. It allows you to list out your menu/services so that your customers can see what your business has to offer directly on Google without having to navigate to your website. This feature is only available for food and drink, health, beauty, and other services businesses that don’t have a third-party “menu” link. 
NAP Info - Optimize Google My Business Listing for your Restaurant
  • Attributes:  In this section, you can provide detailed information about the services available at your business. If you are a restaurant, you can provide information about the various amenities that your restaurant provides including dining options, acceptable modes of payment, other things which customers can expect at your restaurants such as kids menu, salad bar, Hallal food, and the like. 
Business Info - Optimize Google My Business Listing for your Restaurant
  • Description – add a short description of your business.

The information that you provide on your GMB page should be consistent with that on your website. You can edit and update this information at any time by logging into your GMB account and navigating to the Info tab.

2. Add Photos and Videos

According to Google, Businesses with photos receive 35 percent more click-throughs to their websites than businesses without photos. Photos help you to showcase the best of your business- it gives potential customers a vivid idea of what to expect from your business. Remember the instances, when you are searching for a new place to eat on Google, don’t you like take a look at the interiors of the restaurant to get a better idea of what to expect in terms ambiance or the photos of food to make a fair estimate of the kind of food to expect. Your customers looking for the same.

Good pictures can make or break your business. GMB allows you to upload different kinds of photos of your business to help increase the reach and visibility of your business and is one of the essential steps to optimize Google My Business Listing for your restaurant.

Logo image: Your logo is an important part of your brand identity. Google recommends that you upload your brand’s logo on your GMB listing.

Cover photo: Your cover photo could be anything that fosters your brand image, from a picture of your products to the interiors of your establishment, you could even update your cover image from time to time to showcase the latest offers and deals.

Additional photos: Google allows you to upload additional Pictures of your Business. This could include pictures of your products or interiors and exteriors of your shop or business place.

Videos: You can also add short videos up to 30 seconds. 

All information that you have updated on your page is verified by Google and may take up to 3 days to be published. Your GMB listing is now complete and ready for the world.

Monitor Regularly

However, your task is not complete, you must realize that anyone can suggest a change or edit to your business listing. Anyone who searches for your business/or business like yours online can see the “suggest an edit” option marked in the picture below.

Monitoring Regularly - Optimize Google My Business Listing for your Restaurant

By clicking on this option they can edit any business information they want to. And if you do not monitor your page regularly, these changes can go live without your approval. When these changes are made, Google sends out emails to the people managing your Google My Business account, but most account managers claim that they never receive notifications about changes to their listing. So, how do you monitor these– Log in to your  GMB page. On the left-hand menu, navigate to manage locations listed towards the bottom. When you click on it- you will be lead to the page below.

Managing Locations - Optimize Google My Business Listing for your Restaurant

Click on review updates to see the updates or edits made to your page.

Business information - Optimize Google My Business Listing for your Restaurant

The changes are highlighted in red- You can confirm these or edit them from here.

Also, it’s important to note that Google crowdsources information about your business by allowing people to answer questions. They can simply click on the “Know this place – answer quick questions” To answer these.

GMB listing - Optimize Google My Business Listing for your Restaurant

Now, it is all good if a genuine customer answers these questions, but there have been instances when people with malicious intent or your competitor may choose to provide incorrect information that may harm your business.  Google, nevertheless, encourages this type of user-generated content as they feel this helps them in providing them a more complete business profile. The only way to regulate these unauthorized changes is to log in to your GMB page regularly and keep an eye on these changes.

Some Additional Features You Should be Using

a. Messaging

Your GMB page provides a great way to connect directly with people interested in your business via Messaging.  Your customers can send direct messages to your business via this platform, you can respond to their queries and send them updates on offers and deals. Currently, this service is only available in select countries to only certain types of businesses. 

To activate this download the GMB app  and open it

If you have multiple locations, open the location you’d like to manage.

  1. Tap Customers.
  2. Tap Message- Tap Turn on to activate.

Once activated – you can see all messages under Customers > Messages 

For more information on this click here.

b. Questions & Answers

Questions & Answers is another great feature on your GMB listing. Q&A allows people to ask questions about your business and you can answer those questions, but so can any other person. Chances are that when the answers are provided by a customer or any other person, the information may be incorrect or incomplete. But ironically, most of these questions are being answered by customers rather than business owners. The simple reason for this is that business owners are unaware that these questions being asked about their establishment. There are no notifications on your Google My Business dashboard or the GMB app letting you know that there are new questions to be answered. However, there are a few ways to find these questions:

  • Search for your business on a desktop/ laptop and see if there are new questions. 
  • Install Google Maps on your phone, log in and check for questions/notifications.
  • Search for your business on a mobile browser and check if you have new questions that need to be answered.
QnA - Optimize Google My Business Listing for your Restaurant
Qn A

A great way to use this feature is to prepare a list of FAQs about your business and add them to your GMB listing- this would help in providing all essential and correct information about your business to your customers.

P.S. Google has recently started sending out email notifications letting you know that a new question has been asked. 

c. Booking Button Feature

Google’s Booking button feature can help your customers book an appointment with your business directly from your Google My Business listing. To enable the booking button, choose and sign up with one of their scheduling providers. You can receive bookings through Google once your scheduling account is linked to your Google My Business account. (This might take a week after you sign-up).

If you already use a scheduling provider, the booking button is automatically updated on your GMB listing. You can see your booking history with that provider under the bookings tab in your Google My Business account.

Another area of concern for businesses is that sometimes a booking or ordering ling appear automatically on their GMB listing in Google search and Google Maps. For instance, if you are a restaurant owner- you would suddenly see a Doordash – link on your profile which you have not added- Here’s what Google has to say about these links:

Why some links appear automatically

Booking Button- Optimize Google My Business Listing for your Restaurant

d. Manage & Respond to Customer Reviews

Your customers can leave reviews for your business on Google. These appear on your GMB page under the reviews tab. These reviews also appear on the knowledge panel when a customer searches for your business on google or google maps. Most people searching for your business online would go through these reviews before making a decision to purchase from you. So it becomes important to respond to both positive and negative reviews to engage your customers and show them that you value their feedback.

Google Reviews- Optimize Google My Business Listing for your Restaurant

Encourage customers to leave feedback by creating a link they can click to write reviews for your business.

Answering Reviews- Optimize Google My Business Listing for your Restaurant

e. GMB posts

Google provides you a great opportunity to update your customers with the latest and the greatest at your establishment via GMB posts. Your customers can view your latest posts on the knowledge panel when they search for your business on google. You can create offers, events or general posts showcasing your products.

GMB posts- Optimize Google My Business Listing for your Restaurant
Example GMB posts- Optimize Google My Business Listing for your Restaurant

Wrap Up

Here we have rounded up some of the interesting features available to you on your GMB page and strategies to optimize Google My Business Listing for your restaurant you make the most of them.

Which Food Delivery Service is Best for your Restaurant?

Food delivery and take-out services are two of the fastest-growing segments of the restaurant industry. The increasing popularity of these services can be attributed to the incredible amount of convenience they bring to the customers.  Customers can not only order and pay for food from their choice of restaurants using a single app interface, but many of their favorite eating joints which did not previously offer delivery, are now available on these apps. With the growing demand for these services, more and more restaurants are expected to jump on the bandwagon. Here is a quick overview of some of the best food delivery services.

Uber Eats

Uber Eats is a food delivery platform powered by Uber. They promote the partner Restaurant’s menu through the Uber Eats app, website, and various other channels.

How Does it Work?

After you have partnered with Uber Eats, customers can place an order from your restaurant on the Uber Eats App interface. Once you accept the order, the customer can track the order’s progress through the app. Uber Eats sends a delivery partner to pick up the order and deliver it to the customer.  

Commission

Uber Eats charges somewhere around a 30% cut on each order placed through their app, which includes delivery.  So, if your restaurant already has its own delivery service, Uber Eats may not be a very lucrative choice for you. Further, customers can not place pickup orders on Uber Eats.

Marketing and Advertising for Restaurants

You can pay an additional(optional) marketing fee if you want your restaurant to show up higher in user searches or appear as a promoted listing on the UberEats app.

Restaurant sign-up

Uber Eats restaurant sign-up

DoorDash

DoorDash is a food discovery and delivery app that gives restaurants access to an extended customer base.

How it works

Customers can register on the platform or download the app and select meals from restaurants of their choice. Once a restaurant accepts an order made through the app, Doordash will send a dasher to pick up the order and deliver it to the customer. Restaurants can also use Doordash’s delivery services to deliver orders they receive via their own online ordering system. All they need to do is set up a pickup location, a delivery location, and customer information.

Commission

DoorDash takes revenue potential, menus, and customer base into account while deciding on the commission it will charge a restaurant. Depending on the agreement with a restaurant, DoorDash will set a commission for orders placed on the app which can be anywhere between 10-25%. The commission charges include delivery. If you have your own delivery guys, then maybe  DoorDash would not be your preferred choice. There is no option for customers to place pick-up orders on the app.

Marketing and Advertising for Restaurants

As part of their business model, restaurants can feature their menus and promote their food on the app by paying an additional marketing fee.

Restaurant Sign-Up:

DoorDash Restaurant Sign-up

Grub Hub

GrubHub Inc. is a web commerce platform for ordering and delivering take-out food, based in Chicago.

How Does It Work?

Customers can search through a list of restaurants and place their order through the app. After receiving the order GrubHub redirects it to the particular restaurant. The restaurant in turn prepares and packs the order for delivery. GrubHub delivery personnel picks up the order from the restaurant and delivers it to the customer.

Commission

GrubHub’s commission ranges from 5% to 15 % per order depending on the location of your restaurant and the number of restaurants in your vicinity. The average commission charged from restaurants is around 13.5 % per order. This does not include delivery charges, if you want to avail of their delivery services, you would have to pay an additional cost of 10% per order taking the total rev-share to 23.5% on average.

Grub hub allows customers to place pick-up orders. Further, if your restaurant has its own food delivery service in place, you can use GrubHub to expand your customer base.

Marketing and Advertising for Restaurants

Restaurants can pay an additional amount to appear on the top of user searches as sponsored listings. The average commission to appear as a sponsored listing comes close to 20% per order.

Restaurant Sign-up

Postmates

Postmates offers delivery or pickup services from restaurants, retails shops, grocers, and more to its clients. Postmates workers move around the city waiting for an order to come in, much like Uber drivers.

How it Works

Customers can search and select the restaurant they want to order food from. After they have confirmed the order and paid for it, Postmates relays the orders to the partner restaurant. A Postmate shows up at a particular restaurant to pick up and deliver the food to the customer.

In all probability, the app connects the customer to the Postmate courier nearest to the restaurant they wish to order from.  Customers can order from your restaurant via Postmates even if the restaurant has not partnered with Postmates. However, “Postmates Partnered restaurants have access to superior marketing/visibility on the application as well as faster and cheaper deliveries for customers.”

Postmates charges the customers a flat delivery fee of $3.99 for deliveries from restaurants that have “partnered” with and $5.99 for restaurants that haven’t. In addition, no service fee is charged from customers ordering food from partnered restaurants. So, if you have partnered with Postmates customers find it cheaper to order from your restaurant.

Commission

Depending on various factors, Postmates charges a commission between 15 and 30% per order from restaurants.

Marketing and Advertising for Restaurants

Restaurants can pay an additional amount to appear on the top of user searches as sponsored listings.

Restaurant Sign-up 

Postmates- sign-up

Caviar

Caviar is an on-demand food delivery startup owned by Square. You can order from Caviar’s website or the Caviar iOS and Android app. It caters to higher quality restaurants and is selective in choosing its restaurant partners. 

How Does it Work?

Customers can place an order from your restaurant on the caviar app.  Caviar allows customers to place both pick-up and delivery orders.

Commission

The average commission is around 12% for pick up orders. If you want to avail of their delivery services, Caviar will charge a standard delivery fee of 28% of the order value.

Marketing and Advertising for Restaurants

Restaurants can pay an additional amount to appear on the top of user searches as sponsored listings.

Restaurant Sign-up 

Restaurant- Sign-Up

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