In a highly competitive, Restaurant industry customer reviews can heavily impact a restaurant’s profitability. Most customers go through reviews before selecting a place to eat, making it imperative that restaurants have a good “Reputation Management” strategy in place.
Should a restaurant care about reviews?
Harvard Business School Professor Michael Luca found that a one-star increase in a Yelp rating leads to a 5 percent to 9 percent bump in revenues.
More than 1/3 of diners report that peer reviews impact their choice of restaurant.
53% of millennials (18 – 34yrs) report that online reviews factor into their dining decisions*
61% of the consumers have read more online reviews about restaurants than any other business category.
Customer feedback can help you understand what is working well about your business and which areas do you need to focus on to provide a better experience.
Restaurants can provide feedback through multiple avenues – social media, websites, email and SMS.
Allows you to set up an automated cycle for the collection of customer feedback through- emails, SMS and FB messenger bots.
Our real-time alerts enable your team to intervene on your behalf before an issue escalates.
Kritiq’s dashboard enables managers to view how their location is performing across multiple platforms.
Keep track of historical trends and identify hotspots.